Our Company

Sue Klein, FCAS, MAAA

San Francisco, CA, US

Tel: +1 415 3943719

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Professional Designations

  • Fellow, Casualty Actuarial Society
  • Member, American Academy of Actuaries


  • BS, Mathematics – Probability and Statistics, Northern Illinois University

Current Responsibility

Sue is a consulting actuary with the Property and Casualty practice in Milliman’s San Francisco office. She joined the firm in 2017.


Sue’s areas of expertise include:

  • Personal lines auto and homeowners ratemaking, including profitability reviews, rating plan development and analysis, competitor comparisons and product development
  • Ratemaking for BOP and other commercial lines, including profitability reviews and rating plan development and analysis
  • Commercial lines reserving
  • Preparing and reviewing rate and rule filings, including addressing numerous state insurance department inquiries both written and in person
  • Design and development of rating plans for operational effectiveness, including minimizing IT costs; improving customer experience and policy administration process; reflecting agency and underwriting concerns; and conducting successful marketing campaigns
  • Effective translation of predictive analytics and actuarial work products into easily understandable terms and concepts
  • Project management, including large scale initiatives

Prior to joining Milliman, Sue was an AVP and actuary with CNA Insurance in Chicago, Illinois. Before that, Sue was a pricing manager at Allstate Insurance Company in Northbrook, Illinois, focusing on Auto and Homeowners pricing and product development.

Professional committees

  • Vice Chairperson, CAS Examination Committee
  • Former member, Michigan Catastrophic Claims Association (MCCA)
  • Work at Milliman

    • “I was offered a chance to come in, shake things up, create something."
    Work at Milliman