Milliman’s health and welfare administrative services streamline complex administration processes to effectively and efficiently provide benefits and increase their value to employees. We take our clients’ best interests into our work and go beyond one-size-fits-all solutions to implement the most efficient, accurate administrative processes for their companies.

Minimizing costs and adding value for both employer and employee

Our analysts partner with clients to create administrative processes that fit their needs.

We reduce the plan costs by:

• applying client business rules for administration, ensuring only those employees entitled to benefits receive them
• synchronizing benefits administration with payroll, eliminating paperwork and minimizing the occurrence of deduction errors
• eliminating redundant administration processes

By streamlining administration, our clients can provide more valued services to their employees.

We add value by:

• decreasing the time HR professionals spend on paperwork, increasing their availability to employees and for completing strategic initiatives
• providing employees 24/7 online access to their benefit information, increasing the visibility of employers’ valuable contributions
• empowering employees to manage their elections and verify their accuracy online, from any computer

Automation decreases enrollment busywork

Human resources personnel at a 9,000-employee hospital system usually spent three weeks each year sorting stacks of enrollment forms during and after the annual enrollment period. They relied on temporary workers to perform additional data entry and assist in massive photocopying efforts. Milliman automated the enrollment process, provided the election information back to the client to upload into the payroll system, and transmitted the eligibility to insurance carriers electronically. Our work eliminated the need for data entry, photocopying election forms, and manual entry by the carriers. Not only does the company no longer need to hire contingent personnel, its own staff is able to complete weeks of administrative work in only one or two days. In addition, the accuracy of the election information held by the carriers was vastly improved.