ICD-10 critical success factors: Session 1

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By Andrew L. Naugle, Patricia A. Zenner | 10 November 2009

The most valuable lesson from both HIPAA and Y2K is that successful ICD-10 implementation will be based on planning for the best and preparing for the worst. Milliman's ICD-10 Webinar series discusses 10 critical success factors (CSFs) that form the basis for ICD-10 planning and preparation. Organizations following these guiding principles throughout the process will have a greater chance at ICD-10 implementation success and lower implementation costs. Presented by Pat Zenner and Andrew Naugle on November 10, 2009, this podcast presents the first session in Milliman's Webinar series and discusses 3 of the 10 CSFs:

  • A strong implementation foundation
  • An organized change plan
  • Integrate and coordinate with other priorities and initiatives

Also available: session 3, session 4, session 5.