With MyBenefitsChoice 2.0, participants can easily navigate and customize their benefits across a range of devices.
Jessica Butterworth: We decided to redesign the site to offer more flexibility and more customization to our clients and their employees.
Enroll your own way
Brian Tax: Well, our number one goal when redesigning the site was to figure out what a user does during the process and make it easy for them to navigate a site that they have possibly never gone to before.
Jessica Butterworth: One of the biggest ways that we improve the user experience is the ability for users to choose how they want to navigate through the site and choose how they’re going to enroll in the site.
Brian Tax: They’ve got two options on how they want to enroll. They can be guided through the process in a step-by-step fashion or, if they feel more comfortable, they can select the benefits that they are interested in enrolling in.
Jessica Butterworth: The ability for an employee to make that choice as opposed to us making that choice for them is a key difference in our new website.
Simple, flexible reporting
Sue Reed: The HR directors and managers really need to have the ability to customize their reports.
Brian Tax: Our goal with the reports was to make the reports simple to use, simple to filter, simple to get the data they need out of them without making things overly complicated.
Jessica Butterworth: One of the biggest things that we changed about the reports is we allowed for filtering, so that you wouldn’t get a giant spreadsheet with information that you don’t need.
Brian Tax: In a quick snapshot, here’s our population, here’s what our population is doing.
Jessica Butterworth: What is the enrollment by pay range? What is the enrollment by age, gender? So I think it really gives them some useful reports that don’t require any further analytics. It’s already there. All of the data that they need is quick and easy to use.
Jessica Butterworth: Our clients often think of us as the boutique provider, able to provide a lot of customization, a lot of flexibility, and we were able to do that in the old system. But now we’re even able to do more of that.
Brian Tax: Customization is important for the clients because they want their benefits and their plans to stand out from their competitors.
Jessica Butterworth: The client may choose a different color theme. They can post the logo of their company on our website.
Brian Tax: Their own graphics, their own fonts, their own styles, their own colors, their own custom look and feel.
Jessica Butterworth: They’re able to customize the language on the site. We provide default language, suggested language that we see based on the plan provisions that we have experience with. And then they can go in and tweak that or rewrite it completely if that’s what they want to do to customize it to target the specific employee needs.
Any time. Anywhere. Any device.
Sue Reed: We want them to be able to have access if they’re at an emergency room where they need to have information on their plans. They’re at the dentist and they need to say what their group number is—they need to be able to have that access at any time.
Jessica Butterworth: I wouldn’t put it beyond the realm of imagination that somebody would be enrolling for their benefits on the bus next to me on their tablet.
Brian Tax: We designed the website to have a similar user experience across all devices. So whether they’re on their phone, their tablet, or their desktop, it still looks familiar to them and they can use it in the same way. Security is interesting. It only is an important topic when there is a problem.
Jessica Butterworth: Clients don’t actually talk about security that much. It’s a given. It’s expected.
Brian Tax: We know security is very important to our clients, even if they may necessarily not state it.
Jessica Butterworth: We have the capability to make sure that all the security is in place.
Brian Tax: In the design of the system, we built in security at every phase of the software lifecycle. We have our system independently certified by a security firm and tested periodically to make sure that it’s threat-resistant to all security threats that are out there.
Jessica Butterworth: The likelihood of them being able to bring in a third-party auditor to audit for security is pretty unlikely. They’re not going to have the budget for that, and we do and we’ve made sure that it’s a priority.
Deep knowledge base
Jessica Butterworth: One of the advantages of using Milliman for health and welfare administration is the depth of knowledge that is really within Milliman.
Sue Reed: We have a research group that can see what some of the regulatory changes are that are coming as well as a vast group of health consultants that can consult to our clients as well as help us in understanding some of the intricacies of the laws or of the application of those laws.
Jessica Butterworth: We have consultants who’ve been working in the health industry for years that we’re able to tap into. We’re able to partner with our clients with that knowledge and expertise that they’re getting with us that they may not be getting with one of the other vendors that is more technology-focused.
Focusing on what matters
Jessica Butterworth: With the re-design of the site, it allows our HR partners to spend more time on planning for new benefits, new value to their employees, new employee retention plans, new retirement plans—all these things or other things that they need to be worrying about that isn’t benefits administration. So we take that out of the picture. They don’t have to worry about that. We’ve got that one covered.