Job description

The Administration Supervisor supervises a team of benefit professionals responsible for the calculation and payment of pension benefits for clients who outsource pension administration to Milliman. The Supervisor monitors administrative processes and procedures to ensure accuracy, timeliness and measurable performance of ongoing administration to ensure that contractual obligations under the service agreements are met. Additionally, the Supervisor is responsible for the development and training of all PAS staff.

The Administration Supervisor will interact with their team and with other Milliman teams (possibly across office locations) with a heavy amount of interaction with the clients. A small amount of travel can be anticipated.

The Administration Supervisor works under general supervision of the Manager of Pension Administration Services exercising a great deal of initiative and independent judgment in the performance of any task assigned by the Manager or the Director of Pension Administration Services.

Responsibilities

• Manage team resources and priorities to manage workload, escalating issues as necessary
• Assess training needs and provide training
• Monitor progress of daily tasks
• Build teamwork and maintain positive team morale
• Coordinate time off requests
• Take an active role in pursuing continued education
• Complete performance evaluations
• Process and review manual calculations and ensure accuracy of system generated calculations
• Supervise the administration of pensioner payments
• Ensure final work products are of high quality and provided in a timely fashion
• Review, maintain, and improve administrative procedures, defining best practices
• Identify, analyze, and assist in executing process improvements
• Ensure service level commitments are maintained by the team
• Assist with creating system development requirements for current and future client needs
• Interface with plan sponsor representatives concerning ongoing administration services
• Provide assistance to the Milliman marketing group with the RFP process
• Maintain effective relationships with client contacts and internal managers
• Assist with system testing for plan modifications and new plan implementations
• Coordinate with implementation team to achieve successful plan conversions

Qualifications

• Bachelors Degree in Mathematics, Statistics or any other analytical field
• 6+ years of defined benefit plan administration experience with 2+ years of supervisory experience (consulting environment strongly preferred)
• Qualified Pension Administrator (QPA) designation from the American Society of Pension Actuaries (ASPA)
• Understanding of regulatory aspects of defined benefit plan administration such as 415 benefits limits, 401(a)(17) limits, minimum required distributions, nonqualified plans and other defined benefit regulatory issues involving ERISA and IRS Revenue Rulings
• Strong analytical and mathematical skills, with an emphasis on the details
• Strong organizational skills, with the ability to track multiple tasks and issues, set goals and prioritize tasks in a fast paced environment
• Strong verbal and written communication skills, with an emphasis on customer service
• Ability to solve problems efficiently while being innovative and creative
• Exposure to pension actuarial valuation experience and defined benefit administration system experience
• Demonstrate actuarial knowledge
• Strong project management skills
• Proficient in the use of Microsoft Windows® and Microsoft Office suite (Word and Excel)
• Experience with Microsoft Access and/or SQL Enterprise Manager a plus
• Willingness to work overtime