Andrew specializes in helping health insurers, managed care organizations, Health Insurance Exchanges, and Accountable Care Organizations implement and improve administrative operations by focusing on people, processes, and technology.

During his 15-year career in the health insurance industry, Andrew has consulted with clients on a broad range of topics including:

• Planning, evaluating, and improving administrative operations
• Managing and benchmarking administrative expense and cost allocation
• Designing information systems to support administrative operations
• Writing requests for proposals and managing vendor selection processes
• Facilitating strategic planning and evaluation of strategic options
• Designing and implementing policies, procedures, and work instructions
• Conducting market research and surveys
• Writing insurance related documents such as proposals, articles, speeches, prepared testimony, and marketing copy

Andrew's current research is focused on developing operational infrastructure and processes to support State Health Insurance Exchanges.