ICD-10 critical success factors: Session 3

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By John Phelan, Andrew L. Naugle, Kent J. Sacia | 19 January 2010

To successfully implement ICD-10, working collaboratively with your business partners is essential and may even be able to help you manage transition expenses more effectively. This third webinar of Milliman's five-part webinar series continues the discussion of the 10 critical success factors (CSFs) for successful ICD-10 implementation. Presented by Donna McDonald, Andrew Naugle, John Phelan and Kent Sacia on January 19, 2010, this podcast covers CSFs #6 and #7: Managing Vendor Relationships and Managing Payer - Provider Relationships; and discusses key tactics for working successfully with these business partners.

Also available: session 1, session 4, session 5.