THE ASK

Can AI help my teams speed insurance compliance, onboarding, and other key processes?

A P&C insurer’s teams faced a frequent challenge: Valuable company information existed, but accessing it was cumbersome, inconsistent, and dependent on knowing where to look. Whether interpreting regulatory requirements, analyzing balance-sheet results, or extracting clauses from contracts, employees spent significant time on information retrieval rather than analysis. To meet insurance compliance challenges and keep pace with industry changes, staff needed a more efficient way to get the information they needed.

THE APPROACH

Milliman built a tailored AI agent that could interpret the insurance teams’ questions, draw from disparate internal sources, and offer quick answers

Milliman developed a chatbot built on vision models capable of reading and interpreting information in multiple formats, including tables, charts, and mathematical formulas. Because the technology was boosted with agentic capabilities, the AI could go beyond simply answering questions to actively generating insights through graphs and conducting expert-level analyses on demand. Milliman also incorporated intent-detection tools, which ensured the system correctly understood what each user was asking, even when questions were complex or ambiguous.

THE OUTCOME

Faster onboarding, instant information access, and deeper insights gleaned from institutional knowledge

The conversational agent yielded measurable improvements in efficiency and analysis. New employees learned the insurer’s systems more quickly because they could query the chatbot with questions. Analysts sped their balance-sheet reviews because the AI surfaced relevant data on demand. Insurance compliance requirements were easily identified. And legal teams could extract relevant clauses from contracts in a fraction of the previous time. Across the company, Milliman’s custom AI solution meant staff spent less time looking for information and more time using it.