Queenie Chow

Queenie started her corporate career in retirement actuarial consulting in Melbourne, Australia, and is an Australian-qualified actuary (AIAA). She has close to 20 years of experience in consulting and has been working within the development sector across low-middle income countries in the past decade. She is also an active member in social entrepreneurial circles such as the ChangemakerXChange and has won cross-border innovation pitching competitions like the China Australia Millennial Program. She recently received the "40 under 40: most influential Asian-Australian Award."

Prior to working with Milliman, Queenie worked with ILO’s Impact Insurance Facility/MicroEnsure in Kenya and the Philippines. She designed and prototyped microinsurance products within the Innovations Lab using Human-Centered Design and Google Ventures design sprints approaches; managed innovation projects (piloted over 10+ products); and provided data-driven recommendations in assisting management decisions. She also worked in various projects where she provided consulting advice on microinsurance product development, universal health system financial projections, pension scheme valuation, and social security system feasibility studies.

Since the inception of the UNDP-Milliman Global Actuarial Initiative (GAIN) in 2022, she has been leading the operational team from Milliman, supporting the development of the actuarial profession across low-middle income countries in Africa, Asia, and Latin America. Until now, GAIN has involved over 300 volunteers and ambassadors contributing over 32,000 pro-bono hours across 16 countries. It relies on a collaborative approach with local, regional, and international stakeholders to build capacity, strengthen insurance markets and, in turn, promote sustainable economic growth.

Queenie has also worked over five years in the retirement consulting space in Australia with Russell investments, where she assisted corporate clients in strategies and valuations of their retirement benefit programs using modelling tools.

She has also authored various publications, including the “Technology in microinsurance research paper” (SOA), “Climate Change, Insurance and Vulnerable Populations Discussion Paper” (IAA), and various publications with the ILO Impact Insurance Facility.