Claims integration within the supplemental benefits world
As the insurance industry transitions to being more customer-centric, implementing claims integration will likely become a must-have feature.
The introduction of COVID-19 had an almost immediate influence on insurance yet it may take a long time to fully realize the effects. As a result, typical benchmarks and the process of benchmarking that has worked well in the past may no longer be applicable without proper adjustments and considerations. What are strategies to make benchmarks valuable now and post-COVID-19?