Problem
A stop loss carrier received more than 10k pages of claims documents monthly from their 60+ TPA partners. Their process of analyzing and converting non-machine-readable files required 50 hours of manual labor.
Solution
Milliman Connect deployed its Digitize solution, converting those files into machine-readable formats. Digitize also extracted, validated, enriched, and categorized details for easy Case Manager and Analyst access.
Impact
Our client has improved multiple service and claim metrics with 50 hours of effort back to the business. Digitize completes their former process in 20 minutes or less.
