COVID-19 impact: What’s trending in benefits?
Milliman pulse survey uncovers key benefit trends shaped by COVID-19
The COVID-19 crisis and the enforced lockdowns and shelter-in-place orders worldwide have accelerated the relevance and usage of telehealth—with major implications for health insurers. This paper examines the current status of telehealth in major geographic markets, including the US, Europe and Asia. It develops a framework for telehealth with its key market participants, including a typology of models of virtual care.